Interacting with your clinical partner differently for improved patient safety

  • 26 Oct 2022
  • 11:00 AM - 1:00 PM


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Point B and Baystate Health: Interacting with your clinical partner differently for improved patient safety

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Recent evidence shows that patient safety decreased during COVID-19 and has yet to reset to pre-pandemic levels. How can health systems work toward safer, more reliable care? Point B and Baystate Health will discuss how they partnered together to build bridges across administrative and clinical staff to improve quality of care and patient safety.  

Lessons to be Learned: 

  • Patient safety post-COVID is imperative.
  • How do you get back? Doubling down on high reliability in healthcare is the key.
  • What does this look like in the future? And continuity of benefits? 


Doug Salvador, MD, MPH 
Senior Vice President and Chief Quality Officer, Baystate Health 
Chief Medical Officer, Baystate Medical Center 
Associate Professor, Medicine 
University of Massachusetts Medical School-Baystate 

Lainie Conley  
Principal, Health Care Practice, Point B 

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